Ideas

It would be great if we could bulk delete activities. For example, we have been building out automations and we had activities created on specific records that we did not want and it would be great if we could bulk delete them!

To do our outreach specifically off interests gained from newsletter links clicked we need to have not just how many clicked what but the ability to filter what was clicked and pull a report or add a badge or add them to marketing lists. This would help our team follow up more efficiently with potential leads. Thanks

I have three employees that work often with DonorDock. There are times when two of us cannot access to the "edit" button. Neither of us have consistent internet, but we cannot tell whether the problem is our own internet (everything else seemed to work just fine) or DonorDock servers etc. How long should we wait? or relog in or ....

We want to be able to send images and short videos clips in outreach texts. At this point, unless there’s an image that gets people’s attention, they’re not going to take the time to read a paragraph text or click on a link.

Add info to the report export files that states the report name, filters applied, user, and date run.

It would be extremely helpful to be able to preview a receipt (when processing these manually for donations received by check) before sending it in order to be able to see how the merge tags integrate into the document for the selected donor and donation in order to make sure that the document looks the way it was intended and has all or the right information. I like to see what I am actually sending before sending it.

Right now, the primary button/CTA reads “Pay Now,” and it appears that this text isn’t customizable. For a majority of donors, that wording feels overly transactional...more like a checkout flow than a donation experience. It’s especially noticeable on campaign forms where we’re trying to reinforce mission, impact, and gratitude. Adjustable CTA copy would make the giving experience feel more aligned with nonprofit messaging and would likely improve conversion for organizations like ours.

This enhancement request is related to Email Appeals and Campaign management. Current limitation: DonorDock does not currently provide a way to automatically exclude donors who have already contributed to a specific Campaign from future Email Appeals associated with that same Campaign. As a result, prior to sending each Email Appeal, we must: Review the Campaign to identify current donors, and Manually remove those donors from the Marketing List(s) used for the upcoming Email Appeal. This manual process is time-consuming and increases the risk of donor fatigue and targeting errors. Requested enhancement: Provide a configurable option to automatically exclude contacts who have already donated to that Campaign from all future Email Appeals tied to it.

Sometimes when merging accounts or updating information we end up with the primary email in secondary and vice versa. Instead of having to copy paste one email in a word document, browser, notepad doc, etc. so that we don't lose it while we're switching them, it would be nice to just have a button to quick swap primary and secondary emails.